We aim to process orders as quickly as possible. If you need to change your shipping address, please email us at info@candure.com as soon as possible. We'll do our best to update it before your order is dispatched.

If you have any questions about our products, orders, or need further assistance, please contact our customer support team at info@candure.com. We'll be happy to help.

Yes! Your satisfaction matters to us. If you're not completely happy with your purchase, you may request a return in accordance with our Returns Policy. Please visit our Shipping & Returns page for details about eligibility and the return process.

Once your order has been dispatched, you'll receive a confirmation email with your tracking details.

Please allow 1–2 business days for tracking information to become active. If your tracking number still isn't working after this period, email us at info@candure.com, and we'll be happy to help locate your order.

We accept all major credit and debit cards, including Visa, Mastercard, Discover and American Express, as well as Apple Pay, Shop Pay, Klarna and PayPal, giving you a secure, flexible and convenient checkout experience.